Best buy rips off customers
With in the last 14 days I purchased a Compaq Pc Vista-SR2150NX from Best buy in Joliet IL near Plainfield IL at 3351 Mall Loop Dr, Phone# (815) 609-0771. fax# (815) 609-2802
The PC was sold to me as new but when I opened the box, I found that the PC was damaged, the upper left corner was cracked and the front door of the DVD writer would not open. I tried to return this defective product to the store but In doing so I was denied because of the damage that apparently happened at the factory. In the past I worked in a manufacturing plant, I know how they do it, if something is damaged they still put it a box and send it out to the customer and let the customer deal with the problems.
The store manager Tim Told me that the damage was caused by me, I paid $404.00 for this piece of junk and I paid cash for it, Yes I will admit that I got mad at the fact that this company that I have been shopping at for years would not give me back my money, sorry to say but I was justified in my actions. Tim the manager said to me that it had to be returned in New or Like new condition, that leaves that open to the discretion of the store. I was told by the manager that because I was mad that he was going to call the police, so I helped him out and called the police my self, before the police arrived. The manager Tim was basically acting like I was some criminal for me wanting my money back. Tim the manager, a guy that seems to me and many other customers that were standing in line to just be a company flunky that would do anything to anybody just to have the title as manager.
I don’t know about you the readers but I have to work very hard for my money and this is the first thing that I ever had to return in the last 10 years. I guess this is how these companies do their customers, sell you Junk and then make you keep the junk that was purchased.
When the 2 Officers from the Joliet police department showed up at the Best Buy store I was told this is a civil matter and that I should take this to court, I don’t have millions of dollars to fight this in court so I guess that I am stuck with a PC that was broken when I bought it.
What I find ironic that if you do get a refund from Best Buy, if it is over $250.00 you have to wait 10 days to get a check mailed to you and then wait 3-5 days for the bank to clear this check, so I would have to wait up to 15 days for something I paid cash for in the first place.
I told this manager that I would blog about this, and he told me that he didn’t care and that I should call 1-800- BEST BUY, do you the readers think that it doesn’t matter as the manager Tim thinks! What does this say about the management team at Best Buy “screw us consumers”.
From now on I will drive farther to go to FRY’s Electronics… I will try calling best buy but I don’t see my self getting my money back. Do You?
Technorati tags: Best Buy, Best Buy screws Customers, Blog, Joliet, Ilinois, Tim, Joliet Police, Compaq PC, PC, DVD, Vista, Vista-SR2150NX, theft, plainfield, frankfort, lockport, cresthill, new lenox, law, customer relations